Delivery & Returns
- UK Free Delivery Over £30
- UK Standard - £2.95 (2-3 working days)
- UK Next Day - £3.95 (1-2 working days)
- Europe Standard Delivery - £8.95 (5 working days)
- International Standard Delivery - £13.95 (5 - 10 working days)
Free Delivery on all UK orders over £30. This will be automatically calculated at checkout.
For orders less than £30, a flat rate of £2.95 will be charged at checkout.
We use Parcel2Go Standard Delivery for these orders. They are tracked and attempted three times. Please allow 2-3 days for delivery.
We offer the option to upgrade delivery if you would like your order sooner:
- UK Next Day Delivery via Parcel2Go is priced at £3.95 (1-2 working days). One working day for orders placed before 11am. Orders placed after 11am will be posted the next working day.
Delivery within Europe and Rest of World
The Eco Exchange charge a flat rate of £8.95 for European Standard Delivery and £13.95 for the Rest of World.
All of our orders are packaged in recycled, recyclable and / or biodegradable packaging. Our eco-mailing bags are made from a bi-product of sugar cane and grown on reclaimed wasteland. They are fully recyclable, use no fossil fuels to produce and are the greenest material on the market. You will never find any plastic packaging on any of our items!
Returning an item
If you are unsatisfied with an item, we can offer a refund or exchange on a purchase within 14 days of delivery. To be eligible for a return, you must email us at email@example.com within 7 days of receiving the goods.
Unless the item is faulty, the cost of returning goods is the customer's responsibility. Goods must be returned in their original state before we issue a refund. We will notify you once we have received your return and a refund will be issued within 7 days.
For hygiene reasons, we are unable to offer a refund or exchange on the following items: